Dann sollten Sie sich bei uns bewerben als IT-Prozessmanager (w/m/d) – Artificial Intelligence Einsatzort: Lengerich | Vertragsart: Feste Anstellung GARANTIERT ABWECHSLUNGSREICH Sie bringen Künstliche Intelligenz aktiv in unsere Prozesslandschaft ein: Sie identifizieren geeignete KI‑Use‑Cases, priorisieren diese gemeinsam mit den Fachbereichen und begleiten den gesamten Umsetzungsprozess – vom Use‑Case‑Steckbrief über den Piloten bis zum Rollout Sie moderieren und coachen unseren KI‑Key‑User‑Kreis, bündeln Anforderungen, priorisieren Themen, stehen im engen Austausch mit unserer Muttergesellschaft Windmöller & Hölscher und stellen wirksame Tests, saubere Dokumentation und nachhaltigen Wissenstransfer sicher Sie entwickeln und implementieren KI‑Anwendungen und nutzen Ihre Kenntnisse in Python, R oder vergleichbaren Technologien sowie erste Erfahrungen mit Chatbots, um Anforderungen schnell in produktive Lösungen zu überführen Sie behalten Schnittstellen und Systemarchitekturen im Blick und sorgen dafür, dass IT‑Systeme sauber in Prozesse integriert sind, Schnittstellen stabil funktionieren und Änderungen abgestimmt in die Gesamtlandschaft passen Sie leiten (Teil‑)Projekte zur Einführung von KI‑ und Prozesslösungen, moderieren bereichsübergreifende Workshops und begleiten Change‑Management‑Maßnahmen, um Akzeptanz in den Fachbereichen sicherzustellen GARANTIERT ERFOLGSVERSPRECHEND Sie verfügen über ein abgeschlossenes Studium im Bereich Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation Sie bringen fundierte Erfahrung im IT‑nahen Prozessmanagement mit – insbesondere in End‑to‑End‑Prozessen, BPMN‑Modellierung, Moderation, Anforderungsaufnahme und Priorisierung Sie haben eine starke Affinität zu Künstlicher Intelligenz bzw.
Ihre kreativen Ideen sind gefragt, um unser Trainingsportfolio weiterzuentwickeln.Praktische Wissensvermittlung: Vermitteln Sie Ihren Schulungsteilnehmern mit Spaß und Methode neues Wissen, geben Sie praktische Tipps und entfachen Sie ihr Feuer für Themen, die Ihnen am Herzen liegen.Kundenorientierung: Analysieren Sie die Bedürfnisse unserer Kunden, erkennen Sie Verbesserungspotenziale und setzen Sie mutig die besten Lösungen um.Prozessoptimierung: Entwickeln und optimieren Sie Geschäftsprozesse und coachen Sie Teams sowie einzelne Mitarbeiter. Dabei erweitern Sie kontinuierlich Ihr Wissen und fördern den aktiven Austausch mit Ihren KollegenKommunikationstalent: Sie stehen gerne vor anderen Menschen und begeistern durch Ihre Fähigkeit, komplexe Zusammenhänge verständlich zu vermitteln.
Dann sollten Sie sich bei uns bewerben als IT-Prozessmanager (w/m/d) – Artificial Intelligence Einsatzort: Lengerich | Vertragsart: Feste Anstellung GARANTIERT ABWECHSLUNGSREICH Sie bringen Künstliche Intelligenz aktiv in unsere Prozesslandschaft ein: Sie identifizieren geeignete KI‑Use‑Cases, priorisieren diese gemeinsam mit den Fachbereichen und begleiten den gesamten Umsetzungsprozess – vom Use‑Case‑Steckbrief über den Piloten bis zum Rollout Sie moderieren und coachen unseren KI‑Key‑User‑Kreis, bündeln Anforderungen, priorisieren Themen, stehen im engen Austausch mit unserer Muttergesellschaft Windmöller & Hölscher und stellen wirksame Tests, saubere Dokumentation und nachhaltigen Wissenstransfer sicher Sie entwickeln und implementieren KI‑Anwendungen und nutzen Ihre Kenntnisse in Python, R oder vergleichbaren Technologien sowie erste Erfahrungen mit Chatbots, um Anforderungen schnell in produktive Lösungen zu überführen Sie behalten Schnittstellen und Systemarchitekturen im Blick und sorgen dafür, dass IT‑Systeme sauber in Prozesse integriert sind, Schnittstellen stabil funktionieren und Änderungen abgestimmt in die Gesamtlandschaft passen Sie leiten (Teil‑)Projekte zur Einführung von KI‑ und Prozesslösungen, moderieren bereichsübergreifende Workshops und begleiten Change‑Management‑Maßnahmen, um Akzeptanz in den Fachbereichen sicherzustellen GARANTIERT ERFOLGSVERSPRECHEND Sie verfügen über ein abgeschlossenes Studium im Bereich Informatik, Wirtschaftsinformatik oder eine vergleichbare Qualifikation Sie bringen fundierte Erfahrung im IT‑nahen Prozessmanagement mit – insbesondere in End‑to‑End‑Prozessen, BPMN‑Modellierung, Moderation, Anforderungsaufnahme und Priorisierung Sie haben eine starke Affinität zu Künstlicher Intelligenz bzw.
Support coordination and coaching of a team of automation process analysts for a certain GBS business function (no guarantee, depends on availability) Help with the coordination of project engagements for the different team membersSupport and coach team members, i.e. review the work results and provide feedbackSupport people development activities (e.g. observe team members, identify improvement potentials and support shaping individual career development)Support standard setting and shaping best practicesFurther develop standards for process documentation, optimization & digitization, automation potential estimation, incorporation of new technologies into our technology stack, etc.Observe the software market for process automation, analyze new potential, and define use casesSupport or fully manage digitization projects according to agile methodology depending on size and complexity (for larger and more complex projects there will be a dedicated project manager)Be an advocate for agile project management methodology (empower business functions to fulfil their roles; e.g. product owner)Define initial product backlog in collaboration with the product owner and process expertsWrite user stories for all project activities and estimate efforts in collaboration with process experts and automation designer(s)Define sprint cycles and plan sprintsPlan, host, manage and document sprint review meetings (derive backlog for next sprint)Manage a reasonable scope considering cost & benefitsPrepare status reporting & presentation in team meetingsFacilitate daily stand-ups for project teamIndependently design digital processes of medium to high complexityIndependently check existing process documents and revise/provide details together with process experts, considering best practices (BPMN 2.0)Independently analyze processes with regard to their automation potentialIndependently optimize processes at task level and develop a digital target process in close coordination with automation designersPresent process design to senior stakeholdersEnsure buy-in of key stakeholders (automation designer, process experts, process owner)Support the automation designers intechnical implementationProvide instructions to automation designer and assist during technical implementationSupport integration and user acceptance testIndependently define and perform test cases with process expertsSupport test coordination and create test documentationSupport go-live and hypercare phase (e.g. conduct trainings and provide coaching)Support change management activitiesPresent and communicate process changes in an understandable wayEnsure that users understand and take account of technical process changesFacilitate knowledge sharing within CoD & digitization communityShare experience and document lessons learnedHelp further improving our methodology and align on best practicesSupport special CoD-relevant projects (i.e. technology exploration)In parallel to your project engagement, you may be involved into special projectsSpecial projects vary (i.e. exploring new technologies, certain methodology improvement initiatives, internal or external auditing, etc.)
Independently manage a team of cross-function automation process analystsYearly target setting and reviewCoordinate project engagements according to defined digitization roadmapSupport and coach team members, i.e. review the work results and provide feedbackSupport people development activities (e.g. observe team members, identify improvement potentials and support shaping individual career development)Accountable for standard setting and shaping best practicesFurther develop standards for process documentation, optimization & digitization, automation potential estimation, incorporation of new technologies into our technology stack, etc.Observe the software market for process automation, analyze new potential, and define use casesSupport or fully manage digitization projects according to agile methodology depending on size and complexity (for larger and more complex projects there will be a dedicated project manager)Be an advocate for agile project management methodology (empower business functions to fulfil their roles; e.g. product owner)Define initial product backlog in collaboration with the product owner and process expertsWrite user stories for all project activities and estimate efforts in collaboration with process experts and automation designer(s)Define sprint cycles and plan sprintsPlan, host, manage, and document sprint review meetings (derive backlog for next sprint)Manage a reasonable scope, considering cost & benefitsPrepare status reports and present in team meetingsFacilitate daily stand-ups for project teamIndependently design digital processes with medium to high complexityIndependently check existing process documents and revise/provide details together with process experts, considering best practices (BPMN 2.0)Independently analyze processes with regard to their automation potentialIndependently optimize processes at task level and develop a digital target process in close coordination with automation designersPresent process design to senior stakeholdersEnsure buy-in of key stakeholders (automation designer, process experts, process owner)Support the automation designers for the technical implementationProvide instructions to automation designer and assist during technical implementationSupport integration and user acceptance testIndependently define and perform test cases with process expertsSupport test coordination and create test documentationSupport go-live and hypercare phase (e.g. conduct trainings and provide coaching)Support change management activitiesPresent and communicate process changes in an understandable wayEnsure that users understand and take account of technical process changesEnsure and facilitate knowledge sharing within CoD & digitization communityShare experience and document lessons learnedFacilitate knowledge exchange sessionsSupport special CoD-relevant projects (i.e. technology exploration)Alongside your project engagement, you may be involved into special projects (i.e. exploring new technologies, certain methodology improvement initiatives, internal or external auditing, etc.)
Support coordination and coaching of (junior) automation designers Help with the coordination of project engagements for the different team membersSupport and coach team members, i.e. review the work results and provide feedbackSupport people development activities (e.g. observe team members, identify improvement potentials and support shaping individual career development) Independently take on the technical implementation of process automations with UiPath, Bizagi and the use of other digitization tools (Smart OCR, ML, etc.)
Partner with senior leadership at our Service Business Units in UK, US, France, Austria, Switzerland and Germany to set and achieve CI goals related to cost savings, performance, and customer value. Coach, mentor, and certify local Black Belts while building CI capabilities across all business units. Ensure high‑quality, impactful CI projects through approval of charters, methods, and results.
Formulate initial ideas for improvement by leveraging experience and knowledge of processes and systems Produce and validate accurate process map (incl. those generated by team members) Apply advance Lean/Six Sigma/DPDHL First Choice methodologies to focus processes, identifying improvement potential Verifying improvement potential with wider CoD team and process stakeholders Support coordination and coaching of a team of Process Analysts for a specific GBS function (availability dependent)Support the coordination of project engagements for team members Support and coach team members, i.e. review work results and provide feedbackSupport people development activities (e.g. observe team members, identify improvement potentials and support shaping training programs and career development)Support standard setting and shaping best practicesFurther develop standards for process documentation, optimization & redesign, stakeholder management, incorporation of new methodologies and processes into our operating modelContinually monitor for improvement opportunities (e.g. efficiency or quality) in management of the DBPD team and the operating procedures the team adheres toSupport Automation analysts in understanding and assessing potential of processes Brief all aspects of the process to analyst/designer teams where necessary and ensure appropriate touchpoints/updates throughout optimization/redesign processSynthesize business requirements for analyst & designer teamsResponsibility to verify that automation design adheres to business requirementsReview automation design prior and post development to ensure that stakeholder requirements are fulfilled Take ownership of change management activitiesEnsure that BPO team is equipped/trained adequately to communicate process changes in an understandable wayManage relationship with business owners through change management activities as primary contactFacilitate knowledge sharing within CoD & digitization communityShare experience and document lessons learnedHelp further improving our methodology and align on best practices Skills/Qualifications Degree in business management or related discipline with focus on project management/operations management/process design At least four years of relevant project management and or process optimization experience At least four years’ of professional experience in business or related discipline, ideally with a focus on operations management, IT, project management, process improvement or similarExperience in the area of Business Process Optimization, including documentation, analysis, improvement Significant experience in use of recognized project management methodology (e.g.